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Dodo Mobile

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In depth: Dodo WorldSIM (Global Roaming)
  • Offers great value in developed countries
  • Complements other high-value Dodo plans
  • Up to 200 countries supported
Adam Wajnberg
Oh no you di'int! Dodo takes on Amaysim with Magic SIM
  • Both plans $39.90
  • Dodo and Amaysim offering tremendous value
  • No catches - unlimited calls and text
Adam Wajnberg
Dodo logo Dodo offers free Sony PS3 and a Vivo 32’ LCD TV on 24-month mobile phone plan
    Alana Faigen

    About Dodo Mobile

    Dodo offers a wide range of postpaid mobile plans starting from just $9.90 a month. On some plans, Dodo offers unlimited calls and texts, ideal for heavy users looking to cut down on their costs.

    •    Dodo is a virtual mobile network provider using the Optus network, which covers 97% of Australians
    •    Wide range of postpaid, prepaid and bring-your-own phone plans
    •    Operates on the 2100MHz frequency

    Dodo is a virtual mobile network provider, which means it does not use its own infrastructure to offer mobile plans. Instead, it uses the Optus network, which offers coverage to 97% of Australians.

    Apart from offering budget plans with subsidised handsets, they will provide SIM-only plans and prepaid mobile plans. Special offers crop up from time to time, with free games consoles, tablets and laptops often bundled in as extra incentives.

    Pros

    Covers 97% of Australians

    Offers great value plans with or without handsets

    Frequent special offers

    Cons

    Customer service is offshore

    Some plans contain hidden charges


    H
    istory

    Dodo was established in Australia in 2001 as a telecommunications company and was the first Internet Service Provider (ISP) to offer a dial-up service at the same price nationwide. Their mobile service was launched in 2004, with no-commitment plans.

    Dodo aims to be a 'one service provider' offering not only broadband, fixed-line telephone and mobile services but also electricity and gas.

    Great value plans and a successful marketing campaign led to rapid expansion for the company, but their customer service and billing processes could not keep up with customer demand. During 2005 and 2006, complaints to the Telecommunications Industry Ombudsman (TIO) soared and many customers left. In 2008, the Australian Communications and Media Authority (ACMA) fined Dodo $147,400 for illegally calling 67 telephone numbers listed on the Do Not Call register.

    Dodo's reputation suffered during this period and the company took action. A $5 million investment in new systems to handle customer calls and billing, and a new contact centre in the Philippines, helped turn the tide. With a new focus on offering a good customer service experience and state-of-the-art communications system, Dodo has been rebuilding its reputation and customer complaints have been steadily dropping.

    Marketplace

    As a non-listed company, Dodo does not release figures relating to market share, revenues and customer numbers.

    Future plans and development

    Dodo plans to continue expanding as a utilities reseller and has confirmed it will offer internet plans on the National Broadband Network (NBN).

    Need help finding the best plan for you?

    Call 1300 041 278  or fill in the form below & we will get back to you:

    Dodo Plans

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